--- title: "Retail SLA" description: "A supermarket retailer with over 2,500 outlets across 15 brands needed SLA-driven performance to maintain infrastructure at scale. See how Pragma helped." image: https://www.pragmaworld.net/wp-content/uploads/resources.jpg canonical: https://www.pragmaworld.net/resource/client-reference-distributed-facilities-retail-sla-driven-performance/ url: https://pragma-world.getmd.ai/resource/client-reference-distributed-facilities-retail-sla-driven-performance/.md last_converted: 2026-10-07T19:33:37.685Z --- # Client Reference | Distributed Facilities | Retail | SLA driven performance August 1, 2019Our client is a large supermarket retailer in Africa, operating over 2,500 outlets under 15 brands. To maintain infrastructure to provide this service requires a full-time physical asset management partner. Our client has partnered with us to render this service at more than 480 of their outlets throughout most of South Africa. Download case study ##### More content ##### OEM | Tetra Pak | On Key Pragma, with its expertise and technology in asset and maintenance management, is a key strategic... Find out more ##### Client Reference | Manufacturing Automative | FI on Light Curtains Analysing data on production stoppages with the assistance of a highly motivated cross functional team,... Find out more ##### Case Study | Facilities Rental Apartments | Taking control of maintenance with On Key EAM system and Contractor Management For Ithemba, as a property management company, the main challenge is the return on investment... Find out more ##### Case Study | Retail | Massmart | Making informed decisions, increasing efficiency and saving costs Massmart is a South African based globally competitive regional management group, invested in a portfolio... Find out more ##### Municipality | Training The training helped me greatly with the implementation of the asset management improvement project in... Find out more ##### Client Reference | Local Government | Municipality | Water | Asset Care Plans at Pump Stations Engineering is the maintenance division of The Water Department, tasked to ensure that the facilities... Find out more ##### Client Reference | Manufacturing | Glass | Improvement of Asset Care Plan Our client is a leading manufacturer and supplier of float glass, laminated glass and mirrors... Find out more ##### Reference Story | OEM Packaging | Cancelled Replaced Spares using a SAP and On Key Interface Complex interfaces between systems were removed that eased the management of large numbers of spare... Find out more ##### Client Reference | CRS Local Government Hydro Power Station – Spare Parts Optimisation Discover how structured, value-based spare parts optimization achieved 34%+ IRR. It improved asset uptime, reduced... Find out more ##### Referentie | OEM-verpakkingsindustrie | Optimalisatie reserveonderdelen met een SAP- en On Key-gebruikersinterface Complexe interfaces tussen softwaresystemen zijn verwijderd, waardoor het beheer van grote aantallen (reserve) onderdelen voor... Find out more