--- title: "Client Reference" description: "On Key Action provided a service request app that did away with system complexities and allows us to increase the accuracy, volume and velocity of service" image: https://www.pragmaworld.net/wp-content/uploads/resources.jpg canonical: https://www.pragmaworld.net/resource/commercial-property/ url: https://pragma-world.getmd.ai/resource/commercial-property/.md last_converted: 2026-10-06T19:16:01.987Z --- # Client Reference | Facilities | Commercial Property | Pragma Service Request App September 20, 2019On Key Action provided a service request app that did away with system complexities and allows us to increase the accuracy, volume and velocity of service requests logged by users. This has a direct impact on the condition of our assets and facility. Download case study ##### More content ##### Case Study | Local Government | Metropolitan Municipality | Work Planning and Control on SAP Mobile App Work Planning and Control managed by the Asset Care Centre (ACC) at a local municipality... Find out more ##### Client Reference | Oil and Gas | Commercial Depots Failure Mode and Effects Analysis By defining and documenting failure modes across 32 asset types, the client achieved a structured... Find out more ##### Client Reference | Manufacturing Bottling | Global Beverage Producer: Using Lifecycle Costing for Financial Decision-making Our client is a global producer of beverages. They package various products on various lines... Find out more ##### Case Study | Oil and Gas Retail | FMC Digitalisation Process Flow Shell is a national supplier of petroleum products and have a proud record of presenting... Find out more ##### Case Study | Oil and Gas | Asset Health Management LPOC Mitigation Shell takes strong measures to prevent potential environmental damage. One way to mitigate this risk... Find out more ##### Liquid packaging | AM maturity assessment The Pragma consultants were able to assess the maturity of our organisation in a structured... Find out more ##### Client Reference | Manufacturing Automotive | Improved Operator Asset Care in Body Shop By empowering our cell technicians to perform routine non tactical maintenance tasks we have not... Find out more ##### Client Reference | Manufacturing | Glass | Improvement of Asset Care Plan Our client is a leading manufacturer and supplier of float glass, laminated glass and mirrors... Find out more ##### Case Study | Retail | Massmart | Making informed decisions, increasing efficiency and saving costs Massmart is a South African based globally competitive regional management group, invested in a portfolio... Find out more ##### Case Study | Mining and Minerals | Coal | Exxaro | Maintenance Readiness Project The new Belfast mine is a high value-add coal project in the Mpumalanga region, with... Find out more