--- title: "Reference story" description: "Since the implementation of the initiative, the statutory SLA for work orders completed increased from an average of 66% per month to an average of 94%" image: https://www.pragmaworld.net/wp-content/uploads/resources.jpg canonical: https://www.pragmaworld.net/resource/reference-fast-foods-increase-statutory-slas/ url: https://pragma-world.getmd.ai/resource/reference-fast-foods-increase-statutory-slas/.md last_converted: 2026-10-07T20:36:09.876Z --- # Reference story | Fast foods | Increase statutory SLA’s March 20, 2017Since the implementation of the initiative, the statutory SLA for work orders completed increased from an average of 66% per month to an average of 94% per month. This is an increase of 28%. Download case study ##### More content ##### Municipal | Integrating CMMS and municipal systems On Key has assisted us to manage our daily operations effectively and also to enhance... Find out more ##### Case Study | Distribution Facilities | Retail | Pepkor 50% decrease in turn around time to complete work orders Accurate and up to date... Find out more ##### Client Reference | Mining and Minerals | Smelter Plant Asset Reliability Optimisation The thoroughness of the new maintenance plan eliminated all guessing. Downtime and production throughput were... Find out more ##### Case Study | Oil and Gas Retail | Shell | Passport Training Shell is well known as one of the major national suppliers of petroleum products. Shell... Find out more ##### Client Reference | Mining | Coal | Equipment, Material and Spares Codification Project | SAP Our client is a respected open cast coal mining and processing plant situated in Mpumalanga.... Find out more ##### Reference story | Automotive | Downtime reduction The Focused Improvement project at the Marriage Station resulted in a deeper analysis of the... Find out more ##### Case Study | Mining | Coal | Primary Crusher Tip Bin Blockage The primary crusher blocked on oversize material and suffered a breakdown that delayed production for... Find out more ##### Liquid packaging | AM maturity assessment The Pragma consultants were able to assess the maturity of our organisation in a structured... Find out more ##### Client Reference | Distributed Facilities | Postal Services | AMIP Assessment The client is a premier provider of postal and parcel services in the Netherlands. They... Find out more ##### Client Reference | Manufacturing | Automotive | Reduction in Rear Axle Area Downtime Our client has better control over breakdowns and appropriate escalation processes is in place in... Find out more