---
title: "Call Centre Archives"
description: "Call Centre"
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last_converted: 2026-10-23T04:45:20.835Z
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# Tag: Call Centre

##### Massmart Wins 2021 SAFMA Award for Technology

April 22, 2021

Helgard Pienaar, Solutions Specialist Massmart’s shareholders and customers have good reason to celebrate yet another success with the facilities management team involved in achieving the 2021 SAFMA Award for Technology. The national retailer’s commitment to digitise their facility and asset management processes and workflow has reaped a 25% increase in workflow efficiency across their 400 [...]

##### Tags

Asset Tagging
Award
Call Centre
Colin Garton
Cost Control
Culture
Customer-centric
Massmart
On Key Implementation
On Key Insights Business Intelligence tool
Operation
Retail

SAP Interface
Savings
South African Facilities Management Association
Store Managers
Asset Management
EAMS
Enterprise Asset Management
Facilities Management
Maintenance management
On Key
On Key EAMS

Southern African Asset Management Association
Technology

##### Massmart Wins SAAMA Project Achievement Award 2020

September 9, 2020

A clear vision and decisive decision-making clinched Massmart the coveted SAAMA Project Achievement Award 2020 for the successful implementation of Pragma’s enterprise asset management system, On Key. Successfully implementing and managing over 300 stores currently, is a significant achievement. “The goal was to implement an enterprise asset management system that would provide Massmart with a [...]

##### Tags

Call Centre
Continuous Improvements
Invoice
Maintenance Processes
Massmart
On Key Connected Asset Management Suite
Optimising Costs
Project Engineer
Report Management
Risk
SAAMA Project Achievement Award 2020
SAP
Supplier Portal
Thabelo Mbambale
Assets
EAM system
Enterprise Asset Management
Facilities Management
Maintenance management
On Key
stores