---
title: "Service Level Agreement Archives"
description: "Service Level Agreement"
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# Tag: Service Level Agreement

##### Building resilient partnerships: Pragma’s approach to thriving in challenging times

September 8, 2023

Pragma’s contractors are not faceless service providers. We see them as collaborators, and we focus on building strong relationships with them based on a shared vision. Liza Schroeder, Pragma’s Brand and Communications Manager, recently spoke to Pragma’s Managing Director, Attie Nieuwoudt, about what goes into developing these solid partnerships, and how Pragma is redefining what [...]

##### Tags

Compliance
Contractor Management
L3 contractors
Partnerships
Service Level Agreement

##### The Service Request app everybody’s been waiting for

September 20, 2019

Are you looking for that one thing that will take your customer or employee experience to the next level? Then Pragma’s Service Request app is for you. Take your employees, guests or customers on a shared facilities management journey by allowing them to log service requests without the need to download any additional apps or [...]

##### Tags

App
EAMS On Key
Facilities Management
log a call
On Key
Pragma Service Request App
QR Scanner
Service Level Agreement
Work Planning and Control